Healthcare is one of the most complex industries to digitize. Between HIPAA compliance, interoperability requirements, and the critical nature of patient data, the stakes couldn't be higher. This case study details how Milaan Tech transformed operations for a 12-hospital network serving 3.5 million patients annually. The challenge was daunting: the hospital network was running on a patchwork of legacy systems — some dating back to the early 2000s. Patient records were split across three different electronic health record (EHR) systems, appointment scheduling was largely manual, and inter-facility communication relied on fax machines. Yes, fax machines in 2025. Our solution started with buil…
- Unified data platform serving 12 hospitals and 3.5M patients
- 62% reduction in patient wait times through AI scheduling
- FHIR-compliant integration layer across 3 legacy EHR systems
- 68% patient portal adoption within 6 months of launch
- 40% reduction in front desk phone call volume
- 30% of consultations now handled via telemedicine